24/7 oversight
We continuously watch servers, critical services and the network to catch issues before you do.
← Services
07 / 📡 TELEMETRY
24/7 monitoring & IT support in Quito
Continuous oversight of infrastructure, servers and critical services with real-time alerts.
24/7 server monitoring and managed IT services are the quiet backbone of any SME in Quito and across Ecuador that simply cannot afford downtime. At SimCodec we combine technical support, a help desk and proactive oversight of your network, applications and databases, backed by clear alerts and service-level agreements (SLA). We catch failures before your customers do, so your operation stays online and you can focus on growing your business.
Tools & technologies:
Real-time alerts
Immediate notifications on outages, spikes or anomalies, through your preferred channels.
Live dashboards
Dashboards with the status and key metrics of your infrastructure, clear and accessible.
Uptime reports
Periodic uptime and performance reports that back your decisions and service agreements.
// Experience
We monitor our clients' infrastructure and critical services with real-time alerts, including server and data-center environments.
24/7 monitoring
Automated alerts
Dashboards
Uptime reports
A smart alternative for your SME
Large Agencies
- Unreachable budgets
- Slow ticket-based support
- Deal with salespeople
Solo Freelancers
- Risk of abandonment
- Specialists in 1 thing only
- No formal SLA agreements
SimCodec
- SME-adjusted pricing
- Local proactive support
- Direct partner access
“Before we relied on Excel and WhatsApp, with 5 vendors who didn't talk to each other. SimCodec unified our ERP system, connected security cameras to our network and now we have local 24/7 support in Quito. The time saved is massive.”
“We hired SimCodec to overhaul our campus structured cabling. Their work is incredibly tidy, they delivered every point certified and within the original budget. It's great dealing directly with the partners without going through call centers.”
Discovery
We understand your operation, needs and constraints before proposing anything.
Design & proposal
We define the solution, scope and timeline with a clear proposal.
Implementation
We execute with best practices, documenting every step.
Support & evolution
We provide ongoing support, improvements and maintenance.
Do you monitor 24/7?
Yes, continuously, to catch issues before they affect you.
How do I receive alerts?
Through your preferred channels, with immediate notifications on outages or anomalies.
What can you monitor?
Servers, critical services, network and uptime, with clear dashboards and reports.
How much does server monitoring cost for an SME?
It depends on the scope: the number of servers, the critical services and the SLA level you need. After a free assessment we prepare a clear, no-surprises quote, designed as an affordable alternative to the big firms.
What is an SLA and why does it matter for my company?
An SLA (service-level agreement) puts the response times and uptime we guarantee in writing. It gives your SME certainty about what to expect when something breaks, instead of relying on goodwill.
Does monitoring include technical support and a help desk?
Yes. Beyond watching your infrastructure, we offer managed IT services with technical support and a help desk to resolve the incidents we detect, not just report them.
How soon can I have monitoring up and running?
It depends on the size of your infrastructure, but the initial setup is usually quick because we work on your existing servers and services. We define the scope during the assessment and start with what matters most.
The Coldcard case: when even AI misses the flaw — $100M in bitcoin stolen
Coinkite reviewed its code with AI weeks before the attack and no model found the vulnerability. Cybersecurity lessons for Ecuadorian companies.
Read guide →III AI & Cybersecurity Week: Ecuador's most important tech event in August
From August 11-13, Quito and Cuenca will host conferences, workshops and talks on AI, cybersecurity and regulation.
Read guide →Remote monitoring of industrial equipment: efficiency from anywhere
Remote monitoring of industrial equipment: efficiency from anywhere: detailed analysis of remote monitoring of industrial equipment: efficiency from anywhere in Ecuador, with practical cases and SimCodec's perspective on opportunities for companies and SMEs in the country.
Read guide →